Yup, ordered some 150 tagged POC Spherical goggles from backcountry.com, and got smudged/scratched ones. I called them back told them I expected better than that for top of the line 150 bucks price tag. The guy completely agreed with me, gave me a free UPS label to ship back and got a new one with the goggle bag covering it during shipping in case it got scratched on the box (which I highly doubt).
Call them back up and tell them exactly that, it looks like someone used it and tell them that's completely unacceptable. I'd be surprised if they don't take it back for a return of another one, ask them to put the goggle bag over it while they're at it.
I definitely will call them & have them exchanged. Thanks for the advice.