Just don't use Paypal with them please! I had an issue where I ordered M6 hardware and 2 weeks later it had not arrived. I emailed them and no response for 5 days, then I emailed them again and it said my IP was permanently blocked for spam so I had to use a secondary email address. Finally I got an answer and, apparently they have problems with Paypal orders not being forwarded to them so they literally had no idea I even purchased something.
He said it was hit or miss and sometimes the Paypal emails go through letting them know someone made an order, and sometimes they won't get a thing. I have an event this Saturday and I had nothing to attach my bindings with and I was sweating bullets but he finally got them out.