Gotcha. Just go talk to customer service. BE NICE! Don't go in there with an attitude demanding shit. They get that all the time. Be nice to them and a lot of times they'll bend over backwards to try to help you. Go in there being a dick and they're gonna go right by the book. You can apply that to just about anytime you're dealing with anyone in the service industry.
"People say that marijuana smoking is going to get in the way of my career. I say to them that on the contrary, my fighting career is getting in the way of my marijuana smoking." -Nick Diaz