laces ain't nothing customer services can't and won't fix.
when i shredded the laces on my old malamutes, (due to resting my board edge on my free foot when on the lift) salomon were more than happy to send me two set of replacement laces for both inner and outer, within a week, in full knowledge that i had buggered up the goods not them!
respect is due to the big Sal!
Just coz you don't understand it
Doesn't mean it makes no sense!