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post #1 of (permalink) Old 01-16-2014, 05:58 PM Thread Starter
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Salomon Support Sucks

Wow I never realized how unique Burton Rider Services is in the industry. No one at DogFunk or Salomon USA (the snowboard support specialist on staff) could tell me how anything on my new Hologram bindings worked, toe ramps, basic stuff. They didn't even have any Hologram bindings at Salomon USA in the showroom.

How can you be in business today with all of the social media, and increased customer connectivity and "fail" so badly at basic product support. DogFunk, "nice return policy but it doesn't make up for shitty rider services and product support". "Salomon USA" how are you even in business when your employees in product support have no knowledge of core products and no physical samples around". Pathetic.

Burton Rider Services rules....
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