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Old 01-17-2014, 07:26 PM   #1 (permalink)
Argo
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Join Date: Feb 2010
Location: Vail, CO
Posts: 3,696
Default Flow - AMAZING customer service

So we did our trip to Europe in December. We had a few hiccups but my binding was the first one. Our gear was loaded with a shitload of ski racers gear from a championship that happened in vail/beave the week prior to when we were leaving. Somewhere along the line, between Denver and Zurich, the temps in the cargo area got down to -90f and had a shitload of weight on my board bag.

When we got to St Anton, Austria nothing looked strange when we put he gear together. We went up the tram to the summit, I went to strap in and my highback snapped in half. The binding is not rideable like this. I have the nx2-SE.



Anyhow, we that ride often have a death before download motto so........ We rode down. I rode my sons little board, my sons coach wanted to go one footed so he rode mine, my son rode his board and my wife watched us. It was pretty scary going down steep black Austrian ice groomers.... We made it though and grabbed some beers at Moosewirts, awesome place!

After beer I asked around town about flow retailers and none had spare parts or ability to repair. They sold me a pair of lightly used burton bindings and I used the rear one for the next day and that afternoon.

Anyhow, I emailed flow a picture and description of the failure. They immediately replied and asked where they could send me a replacement. No question of the 200+ riding days on them or any usage info at all. Their customer service dept found a highback and had it overnighted to me in Austria. It ended up coming from a distributor in Germany. Major kudos to them for making that extra effort to get me the binding parts so damn quickly at a hotel/flat in the middle of the Austrian mountains the next day.

I'll post a picture or two from my phone.
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