If the bindings were a season or more old.. then yeah, having great customers definitely shines, but having new gear break on you while on the mountain can definitely leave a bad opinion. I had a similar problem with Rome, my 390's kept breaking left and right, I had to go through their customer service 3 or 4 times for new parts for practically new bindings. I'm glad they "took care of me", but unless they were to really go out of their way (ie. Replacing the entire binding, considering I keep having issues with a new set) then chances are, I won't be buying a Rome product for a while.
OP, this is your second problem in short time. Let them know you aren't too happy about it. I'd ask them about replacing the entire set for the same thing, if not this time around, at least if another issue pops up in short time. Either way, good luck.