seems more you were just treated wrong because the girl was a dumbass. you should've got her name and all her info and bitched her ass out right then and there. they can't do that if they have no proof. why would they listen to their word and believe them and not yours? i would raise hell and keep going up the chain until i get an satisfactory response. that is unacceptable and i would demand an apology and some compensation for that bullshit response by their "management" since none was available at that time.