Originally Posted by boarderaholic
IMO, I'd make an exeption to this. Rome's contact info is a real person to person conversation, and the response is freakishly fast!
They strike me as that type of company as well, I can't really picture calling and getting some huge suit wearing corporate dildo on the line trying to squirm out of a warranty claim. It'd probably just be another snowboarder wondering what the hell happened to his product and hoping to make the customer happy asap.