I lost my Rome Madison binding's right side covering disc for a long time. A week ago, I got the gut to drop a line on its website to ask if I can get one. Very quickly they said they can, and ask my address. I just received it today! nice! I brought the binding more than 2 years ago and I still can get the disc for free without any questions or proof. I am impressed with its customer service. is this the industry norm or Rome go above and beyond? anyway, I am happy!