I think this is typical of Rome, but not necessarily of the industry. I had a similar experience with them. I purchased a set of this year's Targas before they were in stores off of ebay from one of their regional riders. They were missing the stiff c-flex inserts, and you couldn't buy them in stores at the time. I emailed Rome, explaining the deal, and asked if there was a way I could purchase the inserts directly from them. Instead they UPS'd me a set free of charge. I'd purchased new Rome bindings new at retail previously, and again since, but thought that was way cool of them to send me a part on their dime for bindings that I'd told them straight up I got off of ebay.