Snowboarding Forum - Snowboard Enthusiast Forums - View Single Post - Online Retailers...
View Single Post
Old 10-02-2010, 03:49 PM   #297 (permalink)
$afetyFirst
Junior Member
 
Join Date: Sep 2010
Posts: 1
Thumbs down The House's returns protocall is ridiculous

I had to return a deck that they sent. It took almost a month from the date they received the deck back in their warehouse to complete the transaction and get my money back. They try to create the illusion that it will take 10-14 days; those are business days however. And they also allow themselves "processing time" on the front and back end with no sort of email or telephone correspondence to keep the customer informed. They didn't have record that the deck was back in their warehouse until a week after UPS had told me they had delivered it. These types of issues should also be considered when selecting an online retailer. I was pissed; I had to wait until the money was back in my account until I could buy a new deck. I was without a decent board for over a month-- The House offered zero apologies.

Last edited by $afetyFirst; 10-02-2010 at 03:52 PM.
$afetyFirst is offline   Reply With Quote