I work for Fedex and yes we do suck but it's alot worst at UPS since they actually work for the company. BA is right they are contractors, which is the reason why you probably didnt get your board. If its signature required which is not up to fedex, but NS(the shipper) they wont driver release it or redirect it at all.
I got the board from Evo but yeah i hear you, they are redirecting it to my local FedEx place so i can pick it up. This is my first time dealing with FedEx, i have never had a problem with UPS or USPS.