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post #12 of (permalink) Old 12-21-2010, 11:20 PM
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Same thing happened to my buddy at Big White on opening day a few years back, a few splotches of grease on his brand new $400 jacket. He complained to the management and at first they told him your screwed, but he persisted and eventually got a new jacket out of it.

So if they tell you to fuck off don't give up.
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