I assume you are riding the T9 that's in your signature? Either way I would return it the place you bought it from or contact the manufacture, that is not right. Next I would choose a different brand.
13 K2 Turbo Dream 160W w/Flow NXT-FX
09 Ride Antic 158W w/Flow NXT-FS
?? K2 Fatbob 154W w/Flow Trilogy