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post #3 of (permalink) Old 12-28-2010, 03:30 PM
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Originally Posted by mtnman23 View Post
Hey All,

I bought a pair of Rome SDS bindings at the end of last season (April timeframe) from an online store. Today was the first day I used them and after about 3 hours, the plastic strap on the toe strap freakishly snapped.

Now I know I'm SOL as far as the store I bought them from is concerned, but do you guys think I should contact Rome? Can something like this be fixed on the relatively cheap at a ski shop? The principle side of me says contact Rome and tell them about their faulty product because something like this shouldn't happen after 3 hours of use, but the pragmatic side says I want to snowboard again soon and getting this fixed from Rome if they do decide to help will not be a quick turnaround.

Anyone encounter this scenario before? Thanks!
Go to Rome's site and contact them and send them a pic with the message. They have absolutely great warranty service and most likely they'll just send you a new strap. Better to get a new one than to repair it.
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