I will let my sequence of emails speak for themselves...please note the date on each:
My name is Kyle and I bought some custom bindings back in dec. On my fifth day on the mtn, one of the rachets on a toe strap broke (it looks like the black plastic piece that locks into the ridges of the strap broke). Anyway, I was at a real small place, and the guy in the shop pointed out that it was only the buckle and so he put a non-matching one on so I could finish the day. So I was wondering if I had to send everything in, or if you could just send me a new buckle (I'm a bit worried because I have a trip coming up next week). Thanks for your help.
Replied FINALLY on 2/25/08:
Check out this link to find an authorized service center near you… that’s the best way to get whatever replacement parts you need. Burton.com
If you look underneath where you enter your zip code you will see the service center link. Or you can try calling local shops to see if they can order the part you need.
If that doesn’t work, try calling our rider service line at the number below to see if you can order from us directly. Please try the other two options first, because whoever you talk to here will probably try and point you in the same direction.
Rider Service Representative
(800) 881-3138 Fax (802) 660-3250
(This advice never worked BTW, no place had it, and when I finally did get the part from Burton it took another two weeks because the part was out of stock)
My reply sent tonight:
yeah i sent that about 2 weeks before you responded. my trip has come and gone and i already bought new bindings from Rome to take on my trip because their customer service took care of me when i needed stuff sent out fast, AND when i realized that i needed a conversion disc to be able to use my sweet new bindings on my burton board, because of your 3 hole pattern that is really an attempt at market control.
Ok so my point is obvious here, but let me also say how awsome rome is. i called them two days before i was leaving on a trip and they overnighted me two sets of convert discs (so i could stay color coordinated). i offered to pay for the shipping because it was my bad, but the guy wouldn't have it and said he would take care of it. i f...ing love rome now. ps the targas are sick.