I'm sorry, but I really don't think you're wholly right here. When you send out an email to a huge manufacturer like that, you can't expect immediate reply. I've had that happen to me with big Computer Hardware Manufacturers.
My question is, if this was so urgent... why didnt you just call them? You would have gotten a rep immediately, and would probably have gotten a shipping box at your door, expenses paid, by next day.
Heck, I work at a midsized company, 200-300 people, and deal only with about 20 people max at any given time. If I want something done immediately, I call. Cause there is a good chance, that although it's only 20 people that I communicate with, that I won't get a reply for another day or two.
You can only expect a much greater email delay from a huge corporation's customer service.
Sorry, just my 2 cents.
Thats why a smaller rider oriented company is leaps and bounds better than a burton. I dont care what company you are, but if you delay on emails, you lose business. burton is a huge company, order some damn people JUST to read emails. they just lost another customer because they didnt and thats the way it works. thats the way it SHOULD work.
time wise, well i have no opinion there. you dont know that if you called a tech if they would have done anything different. unless you have experience. you go off of what you know and we know that burton took forever.
natural selection has run its toll and rome picked up a new cutomer. good for them