Zumiez hasn't been around. Too bad to hear of the problems but if the tech at your mountain put a buckle on that worked I would have given Burton a little bit of a break. To say that a company that large should email back quickly, well that's a tough one. I personally think they should, especially when they claim to be so dedicated to their customers. When my tool-less adjuster on my 05 Ride SPi's broke I emailed Ride about it and had 2 new ones at my doorstep 4 days later for free even though I was out of warranty. That I would consider exceptional and I may have gotten lucky, they might not even check their email every day. I would have called if it was an emergency (for me it was too but I bought new bindings anyway, can't have too many good pairs of bindings).
On the brighter side of things, atleast you have Rome bindings now
Next work on getting a board without that selfish little 3 hole mounting system