defiantly would have to be when i ordered some Ride spi's from moose jaw. The bindings after i ordered them were sold out. So they gave me targas for the same price. They "Overnighted" which took about 4 days the targas. When i got them they were missing the base plates, the screws, the heel strap inserts, and one of the footbeds. Called moosejaw and they sent me the base plates and screws but the wrong foot bed. At this point i was going to send them back but i was going on a trip to Killington and i couldn't wait for my money to be refunded and buy new bindings somewhere else. Finally i got the footbed i needed overnighted to me from Rome at no charge even though it wasn't there problem.