Originally Posted by BiggerThanYours
ride has excellent customer service. I cracked my front toe strap ratchet, and after i called i got my new one in 3 days, and they hooked me up with stickers.
i had the same thing happen with a ride toe strap ratchet, except i e-mailed instead. the binding was out of warranty, but they sent me the part for free anyway, and i had it within a week. ride kicks ass on CS.
i also had a really good experience with santa cruz before last season. i was looking for one of their boards all over the place, and finally emailed them and said "hey, can i just buy one from you guys?" they said no (as i expected), but put me in touch with a sales rep who gave me the contact info of every shop in colorado to whom he'd sold the deck i was looking for. called a shop in aspen and they took my billing info over the phone and shipped me the deck the next day.