that's rides warranty and parts. they have a email link in there to email them about what happened and photos. Ive always had good luck with them. someone hit me first day in a new set a few years back breaking a ratchet off. it wasn't supposed to be warrantied but they sent me a new one free anyways.
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Academy Propaganda rev - Rome 390 Boss
New for 14-15
Yes the Basic - Now IPO