I've Order From REI, Daddies Board Shop, Zumiez and just had excellent customer service from Dogfunk.com. I bought DC Park Boa's for my son in Oct. and they were 2010 left overs, well After 5 uses they tore at the seam/stitching, with no questions asked the 100% return policy was perfect. They shipped a replacement new DC Scout Boa's that was $34 more and didn't charge me anything. Even email me a shipping label for my return boots. Good stuff. Cant wait for the off season sales.