Bad week for Flows. I lost a screw on one of my NXT-AT's this week. I didn't have any replacement screws that would fit or anything to hold the strap to the baseplate so I Macgyvered 5 or 6 paperclips into a suitable solution until Flow can ship me the replacement part.
I tried calling their customer service on Saturday morning but I couldn't get ahold of anyone. I'll try again on Monday.