Dear Boardparadise/tightboards.com customer,
Over the previous sixth months our on-line store underwent an unexpected amount of growth. In short, we were not prepared to handle this increase in orders and at the same time maintain the quality level of customer service our company was founded on. We have taken direct action to resolve these issues.
However, it has been brought to our attention that your experience shopping with tightboards.com was less than satisfactory. As snowboarders and skaters ourselves, that’s not the type of customer service we want to provide. You should be able to expect the best products and service from us at all times.
If you have had a bad experience shopping with us and still have unresolved issues to date, please contact us: 1.888.760.4236, click on the “live chat” icon on tightboards.com, e-mail
helpdesk@boardparadise.com, or contact me directly through
amanda@boardparadise.com
Sincerely,
Amanda Howell
Customer Service Manager
tightboards.com