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Thread: Union vs Rome?
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Old 09-26-2012, 12:20 PM   #30 (permalink)
romesnowboards
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Location: Waterbury, VT
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Quote:
Originally Posted by tylerkat89 View Post
Just to clarify, if I send it in for warranty, it will be replaced with the '12 parts since it's a '12 model? Also, do you know when/if you will sell spare parts for upgrades? I remember speaking with a Union rep, and that was one of the factors; they upgraded their straps this year as well, and sell spare parts to upgrade. Seems like the only pro they have goin so far with everyone's displeasure towards Union lol
If we have the correct part in terms of year, and potentially things like color, we'll do our best to give you the exact one for a replacement. If we're out of '12 toe caps, we still have the same style toe cap available most likely, even if it is technically from a '13 model. We just can't upgrade you to different one.

It boils down to the fact that selling upgrades would hurt local shops, since you could just buy a 2012 model on a huge discount and pay an extra $20 for some new straps, instead of picking up the '13 model.
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