So, trying to join up and discovered I'm already a member. Can't remember from when (maybe you should send an annual reminder to inactive members). After going through the reset-password process, when it's supposed to log you in, you instead get a 404 page not found. When you try to click the "tell us about the problem" link, you get a 404 page not found. I think it's the "Contact us" page that's missing.
I know you think you thought you knew what you thought I said,
but I'm not sure you understood what you thought I meant.