Originally Posted by dkzach
They are absolutely the worst thing I have ever purchased. First day with them, a bolt snaps in half, and now, probably the 10th day Iv ridden them I cracked the heel cup I don't know how... It felt funky riding, I discovered it today waxing my board ...
Time to see if the union warranty is actually trust worthy...
Honestly don't know why I bought these... Learnt a lesson today...
dkzach - Call 206.632.1601 and ask for Ron. He will get you taken care of.
We had a small issue with last year's Nano Heelcups. Looks like you got one of the bad pair.
In regards to the Aluminum hardware - Don't over tighten these. If you are worried about over tightening or the high maintenance nature of aluminum hardware, just use the steel hardware that came in your box.
Give Ron a call and ask him to cover shipping too.
Sorry for the inconvenience!!!