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post #9 of (permalink) Old 11-26-2012, 11:22 AM
deepcove
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Join Date: Oct 2012
Location: North Vancouver, Canada
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Quote:
Originally Posted by UNION INHOUSE View Post
dkzach - Call 206.632.1601 and ask for Ron. He will get you taken care of.

We had a small issue with last year's Nano Heelcups. Looks like you got one of the bad pair.

In regards to the Aluminum hardware - Don't over tighten these. If you are worried about over tightening or the high maintenance nature of aluminum hardware, just use the steel hardware that came in your box.

Give Ron a call and ask him to cover shipping too.

Sorry for the inconvenience!!!
Now that is what I call Customer Service!
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