I don't put you at fault you obviously stated the issue and assuming you sent the email with a time stamp of 12 hours after. She could have extended some type of offer/help or a better explanation. Not replying to your second email is basically telling you to fuck off, don't take that shit man. If your cellphone company did that how pissed would you be? (Might be a different business but you spend the same money there annually, No?) Your a customer and while you may not be their main demographic is BS. She could have made you and your friends a lifetime customer. I'd bet every chance you got you would have told everyone about Jackson Hole having superb customer service. You should get an email for someone above her. Then Email them a link to this thread, IMO. shame on them for not extending some type of 2nd response, especially in the hospitality business.