Originally Posted by babyyak3002
Just got a call from Flow, and I'm excited to say that I am THRILLED with their customer support. not only did the man on the phone handle my request prompltly, he gave me the option of sending me the toe strap out or send me out a pair of brand new AT's and have me send back my SE's. This was great because I planned on trying to sell the SE's when I got my new strap on ebay and using that cash toward some AT's. This is just excellent customer service if you ask me, and really shows that Flow stands behind their product and cares about their customers. Can't wait to get the AT's and try them out. really happy, thank you for the help wiredsport and thank you flow.
Wait. Did they bring up switching to AT's or did you? One makes them supper cool and the other means they know the new strap can be crap.