You know that they're an actual store, right? You could try calling them instead of just complaining about their slow response time to a pm on an Internet forum.
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Calling is so 2011. Sorry, but i dont feel like calling. not my thing, especially after i had to argue with xbox support and my web host. Had enough of calling. i only call people i know, and id rather use other means. then again, i sent them a email, pm and facebook message. and not complaining, i want to buy a board from them because they are so frikking awesome.