11/12 model 13 months old, around 5 weeks use on them, so had a fair amount of use but still a little disappointed I guess.
The inner plastic strap has snapped on the right strap. They still 'worked' for the last half day of my trip by cranking them a little harder and just being a little less responsive.
Anyone give me an idea how much it's likely to cost to replace both straps?
I'm wondering if it would be cheaper to just replace them?
They say Romas has great CS, and one of their reps cruises the forum. Call them.