Join Date: Dec 2007
Location: Probably at work wasting time
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Just email Rome CS.
I had a strap break because someone rode over it getting off the lift. Sent an email asking how I can buy and replacement and what it costs, and they just shipped two for free, no questions asked.
It was a small cheap part that needed to be replaced so it wasn't a big deal for them, but I wouldn't be surprised if they replaced it for you.