yes, thats exactly what happened. I called and spoke to someone who told me " oh dont worry, send in your bindings, well hook it up, change the ankle and toe caps (toe caps to a better kind he said), hook it up, make it worth your while".. i asked him to email me where to send them and I never got anything. that was 2 days ago. he told me he was emailing it in 10 minutes.
Just call and we can resolve this. Or PM my your number and I'll call you.