I thought the response from customer service was reasonable, I would have told you to fuck off and stop wasting my time.
You phoned a customer service hotline because you fucked a screw.. holy fuck I've heard it all now!
Email and labelled as low priority, not phone-call.
And I contacted Warranty, not customer service if that makes any difference. The reason being is because if I had to drill out the screw, I want to make sure Rome approves of it first just in case of any mishaps later down the road with the heel cup breaking and they want to blame it on some other user-end fault that I have some email backup.
Can't believe you don't understand that simple thought process. Now you fuck off.
Last edited by LyGuy; 12-21-2012 at 08:35 AM.