Interesting that you got that response. I've bought a bunch of 32 outerwear because it seemed to be a great value (waterproofing vs. $$$) and good selection of colors/fits. When I had issues, their customer service was very responsive to me and actually helped me out on 2 occasions, both to my full satisfaction.
15 NS Ripsaw . 14 NS Proto HD . 14 NS Cobra . 13 Gnu Space Case EC2 . 2013 Salomon Pow Snake
14 Now Drive . 13 Now IPO
14 Flow Hylite