Interesting that you got that response. I've bought a bunch of 32 outerwear because it seemed to be a great value (waterproofing vs. $$$) and good selection of colors/fits. When I had issues, their customer service was very responsive to me and actually helped me out on 2 occasions, both to my full satisfaction.
16 NS West . 15 NS Snowtrooper BIA . 13 Salomon Pow Snake
15 Now Drive . 14 Burton Genesis
14 Flow Hylite