It's funny everyone believes box store staffs suck. When I worked for the largest shop in Summit County it was a box store, still is. But the staff was unrivaled by anyone and with the giant selection we had we could cater to just about everyone. Every problem you guys are talking about was the reason we were successful there.
On a side note, did anyone else notice all the typo's in that article? Pretty sure Mike Lewis is paid the big bucks as the senior editor to fix that shit.