I inquired and JF sent this note over. Sounds like they are fixing it for this season not next season - good news!
This JF Pelchat the inventor and Owner of NOW, thanks for reaching out. We are aware of this issue and we are making new parts (ankle and toe ladders) with new design and material that will be available for all NOW customer for warranty as of February so you don't have to worry about it, we have your back. More info on our website around January 10th, hope this will ease your concerns.