We want you to be completely stoked with anything that you have purchased from us. If the boots are too large (or one of them is) for your feet, that is an easily solveable issue. Same with the bindings.
Let's start here. What boot size did you order?
Please measure your foot using this method:
Kick your heel (barefoot please, no socks) back against a wall. Mark the floor exactly at the tip of your toe (the one that sticks out furthest - which toe this is will vary by rider). Measure from the mark on the floor to the wall. That is your foot length and is the only measurement that you will want to use. Measure in centimeters if possible, but if not, take inches and multiply by 2.54 (example: an 11.25 inch foot x 2.54 = 28.57 centimeters).
PS: Please measure both feet.
From our fit tips:
Your boots should be snug!
The most common complaint about boots is that they are too loose, not to tight. The junction between rider and board begins with the boot, as it is in the most direct contact with the rider. When fitting boots, use the following method: A. Slip into the boot. B. Kick your heel back against the ground several times to drive it back into the boot's heel pocket. C. Lace the boot tightly, as though you were going to ride. NOTE: This is where most sizing mistakes are made. A snowboard boot is shaped like an upside down "7". The back has a good degree of forward lean. Thus, when you drop into the boot, your heel may be resting up to an inch away from the back of the boot, and your toes may be jammed into the front of the boot. Until the boot is tightly laced, you will not know if it is a proper fit. D. Your toes should now have firm pressure against the front of the boot. As this is the crux of sizing, let's discuss firm pressure: When you flex your knee forward hard, the pressure should lighten, or cease, as your toes pull back. At no time should you feel numbness or lose circulation. Your toes will be in contact with the end of the boot, unlike in a properly fit street or athletic shoe (snowboard boots are designed to fit more snugly than your other shoes). When you have achieved this combination of firm pressure and no circulation loss, you have found the correct size!
Last edited by Wiredsport; 01-04-2013 at 11:37 AM.