My mistake. I thought you were equating her troubles with the kid who's dad had the complaints about the paint. Also, good to know calling may help. I have been emailing Flow since before Christmas so it looks like I will be giving them a call.
No, I was relating it to countless others who have over reacted like that dad. Jennifer was calm about the whole thing and wasn't acting like the binding itself was broken.
Sexist comment: besides, she's a female so...
One of my buddies experienced his first tree runs recently with me. He was a little bummed when he saw his new goggles all scratched up. I said, "What, do you think the goggle is for? Just the sun?" LoL good times.