An update about my ratchets. It took three calls and well over a week but I finally got a response to my warranty claim. They looked at my video and said that that was not normal. I now have a full new set of ratchets on their way. Here's hoping mine were just a crazy fluke and I get to really enjoy my bindings.
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2011 Smokin Buck Ferton 155
2013 Flow NX2-SE
2013 Flow Hylite boa
Burton Stagger pants/jacket