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post #102 of (permalink) Old 01-16-2013, 12:00 PM
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Originally Posted by UNION INHOUSE View Post
These neon colors are very difficult to work with, especially green. It's impossible to perfectly match colors of fabric, injected EVA, painted materials, and pigment plastic injection. Why is your heelcup "all chewed up"?

For the record, we don't have an issue with paint quality. Bindings are painted 1 by 1, by hand, by humans. There will always be a few bad ones due to human error. If there is an instance where things are chipping beyond normal wear and tear, the person is always taken care of. It's probably less than 20 people a year.

People who are upset about scratches and chinks from normal wear and tear are going to be upset with any binding they buy. You ever heard of a kid trying to return a skate deck because it got scratched up? It happens.

Yesterday I started having a problem with one of the doors on my car. I googled it, and found a forum for my exact car. Lots of people had the same issue, and several of them were pretty mad about it. "They've been making cars for 100 years - how can they screw up a door latch?" That's when I realized that the only reason any of the posters on there was due their specific problem with the door. There are probably millions of those cars on the road, and maybe .001% of them had this specific issue, yet the casual observer would assume this is a major problem, and a recall is in order. Same deal here. We sell a lot of bindings, and have less than 1% warranty return rate. That's the main reason Union has had success. 99% of snowboarders will take durability and safety over anything else. Taking care our customers has also been one of our main strengths since day one.

Thanks for reading, and go have FUN.
I can totally appreciate where you're coming from and you make a fair point. You have to remember that your 1% warranty return rate has other factors involved - for instance, for me, i wouldve dont the warranty return but I cant wait 2-3 weeks for my bindings to come back to me from Seattle. Also, many people probably find a fix to the issues themselves rather than look for a warranty - similar to what you did searching on google. I'm not saying you make a bad product, but anyone would agree there is always room for improvement and the issues that I've had seem to echo others problems as well.
I can understand how difficult it is to match that green in multiple different materials, but as time has gone on, you can definitely see that the plastic has faded to a more yellow color, as have the perforated leather straps. That's okay though, cosmetics are secondary and anything that gets that much use is going to take a beating, especially outdoors. I don't know why my heelcups are all chewed up..I'm far from a pro rider, but I don't spend much time falling down either..
Id really love to say at the end of the everything that I was able to make the Unions work and that in the end I was happy with them - that'd be my ultimate goal. Not to complain, but to get the product that I'd heard about and hoped for.

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