Thanks for help man. I ended up going out and getting some Malavita EST's and the same shop I bought the Cartels. There's no ridge on the lower of the high back on the Malavitas. I explained everything to the shop about the Cartels and a manager there said he works with Burton and knows the guy who helps design their bindings and said he'd talk to them and he'd see about what to do with my Cartels. I ended up getting a reply from Burton and they tried telling it was an issue with my boots and needed to contact Nike...yea okay...Ill wait and see what the manager of the shop says...If worse comes to worse, Ill sell the Cartels to somebody. Beats buying new boots in the future and having those get chewed up too.