There'a a thread of mine somewhere describing these exact problems and then my resolution to said problems... I'll summarize here:
Toe Strap issue - Make sure you put the ladders in the backmost slots
Ankle ratchets - After you strap in, make sure you slap the release tab down to ensure that it is in full lock position... alternatively, you can contact Rome about sending you spare ankle ratchets. The ones they send you will be basic metal, but work better IMO.
Forward Lean - request new highbacks. I've had mine come loose a couple of times. I usually ride with my pants over the highbacks though so maybe that helps?
Yes, Rome is littered with problems. But thanks to their customer service, I can continue to use mine without these issues anymore.