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Old 01-25-2013, 09:01 AM   #1 (permalink)
Big Foot
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Join Date: Jan 2013
Location: Lakewood, CO
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Thumbs up Big Shout-Out to Ride Customer Service!

I know it's a well known fact that Ride has good customer service, but I just wanted to share my recent expirience.

I have a pair of 2012 Ride Capo bindings and the toe caps on them had started to fray pretty badly. I sent Ride an email on Thursday of last week explaining the situation and they said they will send out a new pair no problem. They were waiting on my porch when I got home from work last night . With their extremely fast no questions asked customer service, I will not hesitate to continue to purchase Ride products in the future.

EDIT: Just to clarify, they sent me a new pair of toe caps, not a new pair of bindings. The toe caps are easily replaceable as they are just held on by screws.

Last edited by Big Foot; 01-25-2013 at 10:22 AM.
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