That is awesome customer service.
I'm having a hard time with Celsius customer service right now. One of the lace locks on the speedlace system doesn't hold the lace so I'm literally riding a loose boot right now. I've had them for less than a year. They made me track down my order from the place I bought it (I didn't save the reciept), take a picture of it, and now they want me to ship it to them so they can determine whether or not they can repair them or if they will replace them.
Not really wasting my time (2-3 weeks with no boots in the middle of the season) or money ($30 to ship) for a defective product (all other locks are in working order). I'm pretty pissed off right now. Kudos to Ride.