Oh I see. But I'm still pretty pissed off that I have to pay for a defective product. They should be eating the $80 it costs to make a new pair instead of me having to shuck out $30 and miss half my season just so the might replace them.
But still. Kudos to Ride and companies with good customer service.
Yeah I hear you on that. That's pretty ridiculous to have to sit out while they determine if they want to fix their defective product
at a $30 cost to you.