I did something funky to my board when I busted my back. I just discovered it last night. I sent an email to NS this evening and within an hour I had a personal phone call from Never Summer and an RA to get my board sent to them as soon as I can get it boxed up.
No idea what they'll do once they receive it, whether it's covered by the 3 year warranty or not but the fast response? That is seriously killer customer service.
Wow, that seems the incredible compared to what my view of the company was. Hopefully they can continue to keep that level of service with everyone.
Before I went up to demo the boards, I was emailing them to get prices of boards. It always took days before I would get a response.