Glad to hear they took care of you. Ive been really lucky with my arsenals. From 2007. Just now getting new ladder straps as mine are getting a bit chewed up. Also just recently had a toe ratchet freeze shut on me a couple weeks ago. First issues Ive ever had with them. After contacting them...new ladders are in the mail. I still dont think I would chose a different binding...unless of course I got a chance to audition some Burton Diodes. They look rather promising.